Alternative dispute resolution (ADR) is the out-of-court resolution of a complaint with the assistance of an impartial dispute resolution body. This way of resolving consumer disputes is easier, quicker and less expensive than going to court.
- Types of alternative dispute resolution include:
- mediation
- conciliation
- arbitration
- dispute resolution committees
Entities:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CACRC- Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra
CIAB - Centro de Informação, Mediação e Arbitragem de Consumo
CICAP- Tribunal Arbitral de Consumo