Alternative dispute resolution

Alternative dispute resolution (ADR) is the out-of-court resolution of a complaint with the assistance of an impartial dispute resolution body. This way of resolving consumer disputes is easier, quicker and less expensive than going to court.

    Types of alternative dispute resolution include:

  • mediation
  • conciliation
  • arbitration
  • dispute resolution committees

Entities:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

https://www.cniacc.pt/pt/

CACRC- Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra

https://cacrc.pt

CIAB - Centro de Informação, Mediação e Arbitragem de Consumo

https://www.ciab.pt/pt/

CICAP- Tribunal Arbitral de Consumo

https://cicap.pt/